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Orders says "Payment Gateway was in test Mode"

kreed01
Tourist
7 0 2

I placed an order so that I could check the quality and design of some print-on-demand items I added to my store.  In the Orders dashboard, it shows the order as paid, fulfilled and archived.  My credit card was also charged for the purchase.  But when I click on the order, it says "Your payment gateway was in test mode when this order was created."  I checked and the payment gateway is definitely not in test mode.  I had put it in test mode earlier, but unchecked the test mode box and reactivated Shopify Payments well before placing this order.   Why might I be getting this message then?

Replies 13 (13)
kreed01
Tourist
7 0 2

I tried it again and I still get the "Payment Gateway was in Test Mode When this Order Was Created" message on the order.  The test mode box is unchecked and there is no yellow bar across the top of the box.  The order shows as paid and fulfilled immediately but does not show on the CustomCat dashboard (they are the POD vendor for this item).  

kreed01
Tourist
7 0 2

The order no longer shows that message.  Looks like problem solved. 

Jacro
New Member
1 0 0

Hi Kreed01

 

I'm having the same issue and have done what you have done. 

How did you get it to work and not show this message 'Your payment gateway was in test mode when this order was created'?
Mine won't go away. 
 
Regards
Jacro
 
Victor
Shopify Staff
Shopify Staff
1670 154 366

Hi @Jacro,

 

Are you using Shopify Payments as your payment gateway? How many orders are displaying this message?

 

Kind regards,

 

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Jezza
New Member
3 0 0

Hi, this has happened to me too, I am using Shopify Payments and test mode was deactivated when the order was made

Victor
Shopify Staff
Shopify Staff
1670 154 366

Hi @Jezza,

Thank you for getting in touch. Can you tell me how many orders were affected here, please? Were the affected orders paid for via credit card or through a different method of payment, such as PayPal?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Jezza
New Member
3 0 0

Hi Victor, thanks for your reply. It was just one order so far, paid for by debit card.

Jezza
New Member
3 0 0

Think this might have naturally resolved itself as the new order did not have this on

Victor
Shopify Staff
Shopify Staff
1670 154 366

Hi @Jezza,

Okay, thank you. I'll need to take a closer look at this and will therefore need to authenticate you on the store. I am going to send an email to you shortly to touch base with you and we can continue to discuss this issue there.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Diiaro
New Member
1 0 0

I am experiencing a similar problem to this. I just launched my store yesterday, but I forgot to turn test mode off. Luckily only one person purchased something so far, while I was in test mode. I immediately turned test mode off, and the order says it is paid, archived, and the shipping label was created. I am not sure whether the purchase went through or not considering that it was in test mode when it happened, but was turned off after. The transaction says it was approved so im not sure. but when I go to analytics and look at total sales, it says $0

Victor
Shopify Staff
Shopify Staff
1670 154 366

Hi @Diiaro,

Thank you for providing these details. To confirm, was this payment processed through Shopify Payments? If so, do you see this transaction listed in your payouts? You can check this by heading to Settings > Payment providers and clicking on "View payouts" in the Shopify Payments section.

Kind regards,

Victor | Shopify Social Care

 

Victor | Social Care @ Shopify 
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rejuve
New Member
1 0 0

Hey Victor Im having the same issue can you please help?

Victor
Shopify Staff
Shopify Staff
1670 154 366

Hi @rejuve,

Thank you for getting in touch. Can you tell me which payment gateway you are using please? Does this message appear in one of your completed orders?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog