Solved

Orders show as SHIPPED

Pacificagifts
Tourist
3 1 1

My orders are showing as shipped and sending tracking numbers to customers, when I haven’t even printed the shipping label yet. Since this glitch started, there is no option anywhere on the order page to re-print or print the shipping label.  The order also doesn't show up when you to to SHIPPING  then ORDERS.  

Accepted Solution (1)
Pacificagifts
Tourist
3 1 1

This is an accepted solution.

Hello Imogen,
Thanks for your reply! Your idea that “automatic fulfillment” was in place was correct!! Not sure how that was activated, since we have never selected that as an option though. I corrected that in the settings. Then, I placed a test order, tried to refund it & last night it showed as refunded but today it’s still in the “orders” with no refund option available.
We do fulfill & ship our orders ourselves , not drop ship.
Please advise.
Thanks,
Maureen

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Replies 5 (5)

Imogen
Shopify Staff
1367 148 249

Hi there, @Pacificagifts. Thanks for taking the time to reach out to the Shopify Community with this issue you've noticed with your orders. My name is Imogen. It's good to meet you!

 

I'm sorry to hear about this situation you're experiencing with your orders. I'd love to get some more context from you around this issue, so I can see how we can provide you with some assistance.

 

Can you let me know how your business operates? Are you a dropshipping business, or do you supply and ship all your own products? Is there a chance that you have 'automatic fulfillment' turned on in your Checkout Settings? You can refer to this document here on how you can double-check that.

Follow up with me here when you can with the requested information! I'll keep my eyes peeled for your reply!

Imogen | Social Care @ Shopify 
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Pacificagifts
Tourist
3 1 1

This is an accepted solution.

Hello Imogen,
Thanks for your reply! Your idea that “automatic fulfillment” was in place was correct!! Not sure how that was activated, since we have never selected that as an option though. I corrected that in the settings. Then, I placed a test order, tried to refund it & last night it showed as refunded but today it’s still in the “orders” with no refund option available.
We do fulfill & ship our orders ourselves , not drop ship.
Please advise.
Thanks,
Maureen
Imogen
Shopify Staff
1367 148 249

Hey again, @Pacificagifts! Happy to hear that the 'automatic fulfillment' option was the culprit, and you got it shut off now. That's usually the suspect here! Sometimes this setting can be toggled on by folks thinking it will streamline order processes or something similar, but it can definitely cause hiccups in other causes!

 

If you placed a test order, and then refunded it, then you should be all set! That order, even though refunded, will likely still appear in your 'orders' tab until you 'archive' the order. If you open the order up, and hit the 'more actions' button, you should be able to archive the order from there!

 

What sort of business do you operate, Maureen? I'm sure things must be busy with BFCM just around the corner! Have you been doing any planning for that?

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Pacificagifts
Tourist
3 1 1
Thank you! You have been very helpful!!
Imogen
Shopify Staff
1367 148 249

Hey again, @Pacificagifts!

 

No worries! Happy to have helped you out here with this situation!

 

Feel free to follow up with us here whenever you have questions about anything Shopify related! With Black Friday/Cyber Monday coming up, we're also happy to chat with you about any tips to help you get the most out of this busy time of year!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog