Re: Our Site Suddenly Gives Customers Error At Checkout

Our Site Suddenly Gives Customers Error At Checkout

KinSlipsLife
Visitor
1 0 0

Hi. So all of a sudden our website pops this error when people try to check out.

 

Screenshot 2022-05-12 143545.png

We thought maybe it had something to do with Native Subscriptions but we removed the app and this is still happening. Please help.

Reply 1 (1)

Victoria
Shopify Staff
2274 154 262

Hi, @KinSlipsLife.

 

In order to rectify the error message could you ensure the following:

 

  • All of your products are in valid Shipping Profiles. If you have no General Profile rates and you add a product, you'll need to move it to a valid profile as soon as the product is created, otherwise no rates will be provided.
  • If you've added a new Location, it may not have been added to your shipping rates. Please check your location, shipping profile, and the inventory of the product/variants for how they are configured.
  • Ensure the location that stocks the product has a shipping rate assigned in the shipping profile where the product is listed.
  • Ensure the country of the shipping address is an active market under Settings > Markets.
  • Check the product has both physical + requires shipping, and has proper weight assigned. 

 

In order for our team to take a closer look to try and replicate the error and create an abandoned checkout I recommend reaching out to our Live Support . Our support team will be able to authenticate your account and provide you with account specific information. You can head over to our Help Center to create a support request and contact our team via live chat, email or scheduling a callback for phone support.

Victoria | Shopify 
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