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Out of stock pop-up does not dissapear

Out of stock pop-up does not dissapear

frede-1994
Shopify Partner
8 0 5

If a product stock is decreased to 0 while being in a cart, and you navigate to checkout you will get a pop-up saying it is not available any more (which makes sense):

 

Screenshot 2024-06-10 at 13.48.41.png

 

If you then click "Return to cart", the product is automatically removed.

But here's the problem: If you now proceed to checkout directly from the cart, you will get a similar pop-up, even though he product was just removed:

 

Screenshot 2024-06-10 at 13.48.57.png

 

Why do you get the second pop-up and is it possible to disable it?

Replies 2 (2)

Blair
Shopify Staff
2067 273 253

Hi @frede-1994,

 

Thank you for reaching out to the Community. To gather a bit more information, are you using any apps for your pop-ups? 

 

If you haven't done so already, I'd encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't have access to any account details here through the Community. They will be able to take a closer look into that pop-up to determine whether it can be disabled. 

 

Please let me know if you have any other questions. 

Blair | Shopify 
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frede-1994
Shopify Partner
8 0 5

I am not using any apps for the pop ups, I believe they are out-of-the-box functionality from Shopify? And if so, I am wondering if it is a bug or it is on purpose the pop up is shown again.