Page is redirecting to an unsupported URL

[Bluebird_764]

This is the Full Error Message:

Failed to load the page

This page is not compatible with the editor due to one of the following issues:

-Page is redirecting to an unsupported URL

- Page failed to load due to an error

None of the solutions you give actual show step-by-step of what to do need help I had to close the store a customer contacted me to this issue and I am unable to fix it.

[Bluebird_764]

Yes, I was going to try to do it myself had to close the store customer contacted that once they finished and click ready to pay they could not check out and then I did test mode and happened to me.  website: inmyhandshandmadecrafts.com 

[Bluebird_764]

won't this be seen by others my password?

[Bluebird_764]

Do you mean the password protect password?

[Shay]

Hi @Bluebird_764 

Thank you for reaching out about this issue. I am sorry to hear that you had to pause your store to get this figured out. 

Since the checkout is the same experience across all standard Shopify stores, generally there shouldn't be any issues loading it. If you are seeing an error message when going to the checkout, we definitely want to investigate this more closely with you. 

If you haven't already, I would strongly suggest reaching out to our live support team for troubleshooting on this matter. To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. 

For help troubleshooting this on the forums, we will need the password for the password protect page on your store to replicate the error message. We definitely do not want your personal account password, just the customer password for the password page. You can set a specific one to use while troubleshooting and change it once that is done. You can adjust the password under Online Store > Preferences.