Accepting credit cards, warehouses, and shipping and fulfilling orders
Customer said they can't place order due to not accepting "real payments". But I paid for a year? What do I do?
Hello, @sammelot!
There are a couple common reasons that an error message like this shows up at checkout:
If you've confirmed that the payment gateway is not in test mode and is ready to accept real payments, please contact our team via the Shopify Help Center so we can investigate further and help you resolve this.
Sophia | Social Care @ Shopify
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