Pausing Shopify Payments payouts

[Vinzent]

Hello,

I have not received any payouts from Shopify Payments for almost a month now.

I was neither informed, warned or anything like that in Shopify, nor by mail.

The Shopify support only said that they have now “escalated” my case to a team that is suitable for this (whatever that means). I still haven't received an email and want to withdraw as soon as possible as it worked fine before and I didn't violate anything.

Can someone please help me?

The error message reads: “Your payouts from Shopify Payments are on hold for now. Paused payouts are account specific and may occur for reasons such as verification of information, incorrect banking details or product eligibility.”

Vinzent

[SealSubs-Roan]

Hi @Vinzent 

Since you already reached out to Shopify support team and escalated your issues, escalation based on experience means they already forwarded your concern to their billing department to investigate the cause of your payouts on hold status and, they will reach out to you via email regarding this. The best course of action is to check your email from time to time and, if you are going to follow up regarding your case, it should be via live chat instead of email or ticket to avoid moving it further in the queue.

[Vinzent]

Hi thank you for your answer,

What exactly do you mean by, „

and, if you are going to follow up regarding your case, it should be via live chat instead of email or ticket to avoid moving it further in the queue.“?