“Pay Now” Button Disabled in Test Mode During Setup

[lemonstreet]

Hi!

I'm in test mode, and I've entered all the correct test information, including the Shopify test credit card. But the “Pay Now” button is still disabled at checkout. If I switch payment to ¨Paypal,¨ the button activates. I have tried to clear my cache and also in incognito. I’ve tried asking the AI chat helper, but it wasn’t very helpful. Is there something I might be missing?

I am using Shopify Payments, and I know there's the ¨Bogus Gateway¨ approach as well. And I am assuming that is the same thing to successfully test a payment? I have not tried this method yet since I have to deactivate Shopify Payments then re-set it up.

Thank you

[Bundler-Manuel · Accepted solution]

Hi there @lemonstreet  I suggest that you get in touch with Shopify support today, the issue is likely from maybe a third party application causing issues on the dashboard so you should consider maybe disabling any third party apps or tools currently on your site. If that doesn’t work, then just wait for the feedback from Shopify support.