Payment can't be processed right now

Caim
Tourist
13 0 0

Hello,

I am trying to test my store payment but I keep getting this report saying it can't be processed right now due to technical issue. Please what could be the problem? I added only paypay express for now.

Thank you.

Caim_0-1623012883477.png

 

Replies 10 (10)
June
Shopify Staff
Shopify Staff
315 86 61

Hi @Caim

June here from Shopify. Hope you're doing well today!

Have you had any luck processing payments on your storefront since sharing your question here? 

You've mentioned that you currently only have PayPal Express enabled. Do you plan on using any other payment gateways? I'm happy to share some options if you'd like to tell me where your business is located. 

In regards to the error we're seeing here, I'd love to know if you're experiencing the same thing in other browsers - for example, Google Chrome, Safari, etc. Do you have the same issue when you visit your storefront on your phone? 

If you're comfortable sharing your store's URL here, I can absolutely take a look to see if I can replicate the error. 

June | Social Care @ Shopify 
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Caim
Tourist
13 0 0

Hello June,

Thank you for getting back to me.

I am still experinecing the challenge on different browsers and devices.

Yes, I have plans of using other payment gateway and will be glad to get your advice and suggestion on this. My store is located in France.

My store url is www.caimglasses.com

Thank you and I look forward to your response.

 

June
Shopify Staff
Shopify Staff
315 86 61

Thanks @Caim, I've just given this a try on my end and I'm finding that I'm not able to enter the same shipping address. Have you made any edits to your shipping profile and/or shipping zones

09-54-4931-38763

Once I'm able to proceed to the next step of your checkout (Payment), I can confirm whether or not I'm experiencing the same technical error you've shared. 

In regards to other payment gateways you might consider enabling, you're welcome to choose any one of these supported options

June | Social Care @ Shopify 
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Caim
Tourist
13 0 0

Hello June,

Thanks for getting back to me. I am beginning to worry because other queries that I also submitted are taking too long and I just wait all day expecting responses from Shopify.

What do you mean by made changes on my shipping? Do you mean changing it from the default? Because of course, I made changes from the default, but that was just yesterday and I was already experincing this issue before yesteray.

Please what would you have me do?

By the way, could this (from the snippet) be the problem? I have activated the Paypal Express and got confirmation from Paypal but really don't know why I still have this.

Caim_0-1623259831454.png

 

Expecting your reply. Thanks

 

Tochukwu

 

June
Shopify Staff
Shopify Staff
315 86 61

Hi @Caim,

Great catch! Yes you will absolutely want to activate PayPal Express Checkout on your Settings > Payments page. When you select that button, you'll be prompted to log in to your PayPal business account, which is sounds like you've already set up. 

In regards to my question around your shipping profiles, I only ask because currently it looks as though this product is not eligible for shipping - based on the shipping error I've shared in my screenshot, which is different than the payment error you've shared in yours. Does the product CG Timeless currently belong to a shipping profile with a shipping zone that includes France? 

Since our Community forum is not a live support channel, you may prefer to reach out to our support team via our Help Center for more urgent requests. To choose from our available contact options (such as live chat and callbacks), you can log in to your account and enter a topic into the search field. That said, we're always happy to help here though we may not get the chance to respond to every request and you can typically expect delays between messages. 

June | Social Care @ Shopify 
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Caim
Tourist
13 0 0

Hello June,

Thanks once again.

I understand that you must be very busy and have other issues to attend to.

The shipping pop is no longer there, but the payment challenge as reported still exist.

I already Activated Paypal Express and so do not know why the store still shows the Activate button.

Please can you try checking out again from your end?

Thank you.

 

Regards,

Tochukwu

June
Shopify Staff
Shopify Staff
315 86 61

Nice job resolving that shipping error. 

Now that I am through to the Payment stage of your checkout, I am seeing the same error on my end. 

09-27-84020-42754

Can you please visit Settings > Payments in your admin and let me know if your page now matches these two screenshots below? 

09-31-97813-7287    09-35-78902-13247

June | Social Care @ Shopify 
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Caim
Tourist
13 0 0

This is what I currently have June,

Caim_0-1623270320939.png

 

Caim
Tourist
13 0 0

Hello June,

 

Thanks for your time and effort.

I kept activating over and over like a 100 times, lol. Bottom line is that all is good now

Caim_0-1623270846633.png

Caim_1-1623270900450.png

Thanks and do take care.

June
Shopify Staff
Shopify Staff
315 86 61

I'm so glad to hear it! 

As you begin to receive orders, feel free to refer to these guides below to help you organize and fulfill them: 

As always, please don't hesitate to let us know if you run into any questions or challenges.

June | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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