Payment does not appear on my payouts

VarvaraN
Visitor
1 0 0

Hello! 

Yesterday I received na order at 9:00in the morning and even though it says that is paid I cannot see the amount of money on the payouts. I never had a problem before and now I don't know where is the money..

 

 

Reply 1 (1)
RonkyBest
Shopify Partner
24 3 8

Shopify transfer funds on a daily basis, but most banks only process them on business days. Transfers sent on business days should be received the following day those that are sent to you on a holiday or weekend, you will most likely receive them in your bank the next business day.

If the fund were transfer on a business day and haven't received the funds in your bank account within a few days, it's likely that the transfer failed.

Banks can take up to 3-5 business days to notify Shopify of failed transfers, at which point Shopify send a failed payout notification (if enabled in the Shopify Payments account settings) and update your admin banner with the reason for the failure.

I hope this answers your question. If you need any further assistance with your store, feel free to reach out to me.

RonkyBest Digital