Payment error - in the top tab of the browser

[hclfasteners]

We have a customer from Belgium - we are trying to process an order from the UK - they get to checkout and the process errors but the message appears in the top of the browser see attached

[Trevor]

@hclfasteners 

That is very strange! To clarify:

• Are both you and your customer are seeing this error or is it only your customer? 
• What payment processor are you using and does it redirect away from the checkout?
• Does the browser or device have any adblockers? 

[hclfasteners]

Hi Peter - This is something the customer is seeing, I will ask the questions in terms of browser etc 

we use Shopify payments & Paypal

Pete

[Trevor · Accepted solution]

@hclfasteners 

Thank you for confirming! If they aren't able to solve the issue then I'd recommend reaching out to our Support with the information they provide you. Our teams can investigate this further. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!