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Payment failed when I want to purchase a premium theme

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Storecom
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Hello 

I have a payment failed when I want to purchase a premium theme on shopify.

I purchase a domain name on shopify with this card.

but when i want to purchase the premium theme i have payement failed.

Thank you 

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3243 439 790

This is an accepted solution.

@Storecom 

If you go to Settings/Billing, do you see any "failed" invoices for the theme? If yes, if you click on the invoice, does it indicate why the payment failed? 

There are a number of reasons the card would fail, but the most common error is "insufficient funds" - You'll want to ensure that you have the required funds on your card, including any conversion costs should your payment method not be in USD. 

If you do not see why the card failed in your Billing area, then I would recommend reaching out to Shopify Support. They can look into the error code your bank provided to us. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)
Trevor
Community Moderator
Community Moderator
3243 439 790

This is an accepted solution.

@Storecom 

If you go to Settings/Billing, do you see any "failed" invoices for the theme? If yes, if you click on the invoice, does it indicate why the payment failed? 

There are a number of reasons the card would fail, but the most common error is "insufficient funds" - You'll want to ensure that you have the required funds on your card, including any conversion costs should your payment method not be in USD. 

If you do not see why the card failed in your Billing area, then I would recommend reaching out to Shopify Support. They can look into the error code your bank provided to us. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog