Payment Issues

adammalik
New Member
1 0 0

My shopify 14 free day trial ended and I only have the option to pay is upfront now. How can i pay monthly as asking me to pay a full year upfront for a new business is quite costly. Can someone please advise/help?

 

Many thanks 

AdamScreenshot 2021-11-23 at 13.58.48.png

Reply 1 (1)
Marty
Shopify Staff
423 67 84

Hi, @adammalik.

Thanks for your message, I would be happy to point you in the right direction with this. It looks like you have some outstanding charges on your account that would need to be cleared before selecting a new billing cycle, as the error notes. This is not something we would be able to take a look at via our community forums, however, I would recommend reaching out to our live support team to take a look into this with you. You can do this by logging into your store through the Help Center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results.

I hope this helps get you on the right track, feel free to reach back out here with any questions about the above information! 

Marty | Social Care @ Shopify
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