Hi there @abdu3
Thanks for reaching out here.
Based on the name of this thread I believe you are having some difficulties with your payment method, is that correct? Feel free to add extra context here if you are in a position to do so.
I can see that on your previous Community thread, Victoria had suggested that if you are having problems with submitting verification documents then you should contact our support team directly - is that what this thread also relates to?
I am sorry to hear that you have experienced difficulties when trying to contact our support team via the Help Center. Can you explain which part of the process that you are having difficulty with?
I would be happy to explain the process involved in contacting our team below:
Please keep in mind some types of queries cannot be resolved immediately by our support advisors during your interaction. They may need time to process your request and pass information to other teams etc. This is normal and can sometimes take a few days before you hear back. Rest assured we understand the urgency of your issue and always aim to resolve things as quickly as possible.
I trust that this has satisfied your queries but let me know if there's anything else you are unsure of and I can help steer you in the right direction.
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