Payment not showing up

Payment not showing up

Threeminds
Visitor
3 0 0

I created my Shopify account and I am currently using Shopify payments. I can add all the payment methods and they’re showing up on the footer but when anybody is trying to buy my product the payment methods aren’t showing up on at checkout. Has anyone else had this problem and if so how do you fix it?

Replies 4 (4)

Summer
Shopify Staff
1420 324 244

Hey, @Threeminds. Welcome to Shopify Community! 

 

You should actually be able to see the payment icons listed beside the main credit card processor on your checkout. This is illustrated by the screenshot below.

 

 

If your checkout looks different from the above, could you please share a screenshot or a link to it here so we can investigate?

 

Looking forward to hearing from you!

 

 

Summer | Social Care @ Shopify 
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Threeminds
Visitor
3 0 0

 

 The only thing showing up in payments is the manual payment method and nothing else listed from Shopify payments. I checked the card and Apple Pay boxes in payments in setting but on the website at checkout it doesn’t show

IMG_2321.png

Blair
Shopify Staff
2067 273 249

Thanks for the prompt response @Threeminds!

 

After taking a closer look, it seems Manual Payments is the only payment option that's been made available to your customers. As you've mentioned that you've set up Shopify Payments, I'd encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't be able to access your Shopify admin from the Community. They can take a closer look to ensure that Shopify Payments is available and working as expected on your storefront. 

 

Please let me know if you have any other questions. 

Blair | Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog