Payment on Hold Indefinitely

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I got an email from Shopify saying that they wont continue to process my payments because of the supplements I sell. 


I have now set up a new payment gateway that works great and releases my money instantly but the money from previous orders is still on hold with Shopify. 


Will i ever get this money back?


How do i get it to go through my new payment processor? 



Reply 1 (1)
Shopify Staff
Shopify Staff
1608 106 205

Hi, @ozzy13.


I'm sorry to hear that Shopify Payments isn't able to support your store, but it's good to know that you've successfully set up alternative payment methods.


As noted in the Shopify Payments Terms of Service, any funds on hold should be paid out to you based on your payout schedule. If you have been waiting for your payout longer than anticipated, please contact us via the Shopify Help Center so we can look into the status of the payout. Thank you!

Sophia | Social Care @ Shopify 
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