Payment options not displaying to some international customers

[Connor21]

Some international customers are only seeing the credit card option at checkout despite having coin base commerce and a seperate manual payment option available. These options all display when I go through the checkout process and same with other devices I’ve tested on.

[Greta]

Hi there, @Connor21!

Thank you for your post, I'm happy to look into this with you. 

Could you share your store's URL with me here so I can test the checkout? Also, is this happening with all international customers, or just customers from a specific country?

I look forward to helping you out with this!

[Connor21]

Hey, it seems to be only some countries, not sure exactly which but the UK seems to be one of them

https://store.getsession.org/

[Greta]

Hi, @Connor21!

Thanks so much for that information. I did some testing and it looks like the only time all the payment options show is when Australia (AUD $) is selected from the country/currency selector: 

If any other currency is selected, regardless of the shipping/billing address, the only payment method shown is credit card:

With Coinbase not appearing, I recommend contacting Coinbase directly to ensure they support currency conversion, and if they have more insight as to why the payment method isn't showing up for customers when the currency is changed. 

The manual payment not showing is actually expected behavior, since manual payment methods will only appear at checkout for customers in the merchant's primary market at this time. I understand how this can be limiting, so I have submitted your feedback to our developers. Feedback like this is an important factor in how we decide what to build on our platform. I can't guarantee that this feature will be changed, but if it is, it will be included in the Shopify Changelog.

Thank you for working with me on this! Please let me know if you have any more questions.