Payment pending for nearly 2 weeks

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i recently had my first sale, and my payout still says pending i have set up the bank account etc and im not sure why it hasnt been paid out. I have set the schedule to each day. when i use the link (on previous threads) to ask for help it tells me to update my details on the general information settings on my page (which i have) so i cant get through to shopify to ask a question.


I am at a loss?

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