Welcome to Shopify Community. My name is Olivia and I work here.
Thank you for sharing your question with us. Are you able to expand on this issue by clarifying which payment gateway you are using to accept payments? Furthermore, if you can provide a screenshot of what you see, making sure to block out any personal details, that would be super helpful.
I look forward to connecting,
Connect your PayPal account to allow your customers to checkout using the PayPal gateway a...By Ollie Jul 28, 2022