Payment problem with AliExpress

leicarose
New Member
3 0 0

I’ve received my first order several days ago. I fulfill the order through Oberlo And directed to a AliExpress for payment. So far I’ve made the payment eight times in five days. It’s still says I need to fulfill the order and pay. I’ve contacted AliExpress and I have gotten no response in the last several days. In a few days the order will automatically cancel and I can’t figure out why the payment isn’t working with AliExpress. My cards are fine and it should work so I’m confused.

Any suggestions? Thanks

 

Replies 7 (7)
Sophia
Shopify Staff
Shopify Staff
1155 79 137

Hi, @leicarose.

Sophia here from Shopify. Congratulations on receiving your first order!

I'm sorry to hear that you've been having trouble with payment processing on AliExpress. Since I'm getting back to you here a few days after you initially posted this, please let me know if you've been able to process the payment successfully since posting. In the meantime, I'll review some of the potential reasons for failed payment on AliExpress in case it still hasn't gone through yet and/or for future reference.

If the Payment failed error message you received looks like the one below, there may be a bug on AliExpress. If that's the case, you'll need to wait for a response from their support team for further investigation and troubleshooting steps.

20-09-k6jn7-hjr6v

Other potential reasons for payment failure include:

  • using a payment method other than the payment methods supported by AliExpress
  • discrepancy between the billing and delivery address
  • use of a VPN or proxy to access AliExpress
  • a block from the card provider (example: 3D security needs to be activated on the card)

AliExpress provides more information here on other payment processing error messages and next steps to take. If the payment still hasn't gone through, you can try clearing your cache and going through the payment process again. Other than that, I recommend contacting your bank to ensure that 3D security is activated and that there are no other limitations on the card. I hope that helps!

Sophia | Social Care @ Shopify 
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Knick-knax
New Member
2 0 0

Did you happen to figure out what the issue is as I too am having the same issue 

StrongAA
New Member
1 0 0

Hi Everyone,

I'm having the same issue - did any one fine a resolution? 

 

En2u
New Member
1 0 0

Im having the same issue.  my bank says there's no problem on their end.

Sophia
Shopify Staff
Shopify Staff
1155 79 137

Hi, everyone!

Please review the potential reasons for a failed payment (posted earlier in this thread) and contact AliExpress support with any questions or for technical support. Since the failed payment error is coming up in the AliExpress checkout process, their support team will be best equipped to assist you further with this. Thank you!

Sophia | Social Care @ Shopify 
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Keephim
New Member
1 0 0

There is no error message popping up for me. When I click Pay Now in Aliexpress the pop up shows a processing teacup and it just keeps winding. 

Sophia
Shopify Staff
Shopify Staff
1155 79 137

@Keephim wrote:

There is no error message popping up for me. When I click Pay Now in Aliexpress the pop up shows a processing teacup and it just keeps winding. 


Hi, @Keephim!

 

Are you able to try another device or switch between WiFi and data? This troubleshooting can help you determine whether you may need to update your browser or operating system, or whether there is potentially a browser extension interfering.

 

If the problem persists across devices and/or networks, please contact AliExpress support to report it.

Sophia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog