Payment Status Says its Paid But Also Overdue?

Kirbs5
Visitor
1 0 0

We had an order come in that shows that they paid with their credit card, but on the order dashboard it also shows "Overdue." Does this mean that payment didn't go through? Is there another way to verify or show the customer if we need to ask for another form of payment?Screenshot 2024-02-28 114417.png

Reply 1 (1)

Erin
Shopify Staff
944 127 147

Hi, @Kirbs5. Thank you for sharing that screenshot of the issue!

 

This isn't supposed to happen, but I have seen reports of orders appearing this way for some merchants. Please reach out to our support team through the Help Center here for more help with this. We can't see your account details here over the Shopify Community, but if you speak with us through the Help Center we can look into this with you in more detail. 

 

Please let me know if you have any questions.

Erin | Shopify 
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