Payment

Muirifo
Visitor
3 0 0

Hello, I made a mistake with the customers of my product, they wanted to pay for the product via Pay Pal, but received an error, namely: in accordance with the requirements of the international standard, this transaction

Replies 2 (2)

Rick
Shopify Staff
944 87 145

Hi @Muirifo 

 

Thanks for reaching out here to seek assistance! I would be happy to take a look at this situation with you here.

 

Based on your explanation, it sounds like you have a store on Shopify, and a customer tried to place an order on your store using PayPal, but experienced an error in the checkout and could not successfully place the order - have I understood that correctly?

 

To clarify, we cannot access your store or order information here, so I can only go off the information you provide in your replies. With that in mind, would it be possible to provide some more detail and context about what exactly happened? Feel free to share your store URL with me here, and I would be happy to take a look at your checkout to try and identify any setup issues.

 

Have you correctly set up PayPal on your store as a payment method as per the instructions on this resource here? Feel free to share some screenshots of any information you feel is relevant such as the actual error message if possible, and also the Settings > Payments section of your store showing the PayPal setup and I would be happy to troubleshoot this further with you. Keep in mind this is a public forum, so please ensure the screenshots don't contain any personal or sensitive information.

 

Rick | Shopify 
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Muirifo
Visitor
3 0 0