New Member
3 0 0

My payments are on hold and it is really not clear how to sort this out. I have not had any problems up until now, and the bank account on my account does not end in the same digits as my business account I have been regularly payed into. Please help!

Community Moderator
Community Moderator
2752 360 557

Hi, @Torn-11

I'm sorry to hear that you've been having trouble with your account, and more specifically, the hold that has been placed on the account. I know it can be frustrating when things do not go as smoothly as you'd hope so I'm hopeful I can help get this resolved in a timely manner. If documents haven't been requested through the admin then the hold will need to be escalated to our Payments team for further review. In order to help with this, I will need to verify the store via email which is why I have sent you an email tilted "Shopify Forum Support." If you can respond to that email with the requested information then I can help get this issue escalated. 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog