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I have 7 purchases that were not paid out. How can I receive those funds and transfer payment to my bank account?


Between December 15, 2019 through December 23, 2020. 

Reply 1 (1)
Shopify Staff (Retired)
Shopify Staff (Retired)
551 78 118


Welcome to the Shopify Community. For these 7 purchases that were not paid out, is this on a live store, or have you closed the store?

Further, I have some more questions to help clarify the best way to move forward here:

  • What payment gateway were these purchases made on? For example, Shopify Payments, PayPal,, etc.
  • Did you receive a notification that your payout failed? Or how were you notified that you did not receive these funds?
  • If this is a live store, have you received any payouts since this date?
  • If this is a closed store, when did you close the store? 

Once I have some further information, we can continue to look into this together. Thanks! 

Hilary | Community Manager @ Shopify 
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