Hi there, @TGEssentials!
Thank you for your post, I'm happy to share some information.
You can refer to this help document for a list of accepted forms of identification (which vary depending on your country). In terms of a utility bill, you will want to upload an ID that includes your full name and address. If you're unsure if the ID you're submitting will be accepted, you can add a note in the comment section of the form. There's no penalty if you submit something that isn't accepted, you will just be asked to upload a different piece of ID.
If you have questions about what can be uploaded in your specific case, you can contact our live Support team through the Help Center. They'll take a look at your account and touch base with our Shopify Payments team if necessary. Please let me know if you need further instructions for getting in touch with us.
I hope this helps!
Greta | Shopify
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