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Hi! I was trying many times to set up a payment for customers, but it won’t work. PayPal it’s not working, can you help me solve this problem? 

Reply 1 (1)
Shopify Staff
Shopify Staff
1016 78 124

Hello, @SimpleStore.

I can definitely understand how important this is - let's see if we can work together to resolve this issue! When you say "Paypal is not working" - can you show me the exact error you are seeing? A screenshot of the problem would be really useful to help guide my troubleshooting. 

A common issue I see with PayPal is the incorrect email address being connected to the account: 

When you set up your Shopify store, Shopify creates a PayPal Express Checkout account using the same email address you use to sign into your store. If you already have a PayPal account with that email address, then you receive payments from orders made with PayPal right away. If you want to issue refunds or manually capture payments, then you need to finish setting up your PayPal account.

To use PayPal on your store, you should upgrade your personal account to a business account. Most functions and tools provided by PayPal for business owners are only available when using a business account. If you don't have a PayPal business account with the email address you use to sign into your store, then you can add your email address to an existing PayPal account or sign up for a new PayPal business account with the same email address you use to sign into your store. Looking forward to your reply!

Ivy | Social Care @ Shopify
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