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5b5b18
Visitor
2 0 0

how should i fix when my shopify payment account is on hold???

Replies 3 (3)
Nia
Shopify Staff
Shopify Staff
531 37 75

Hi, @!
 
Thank you for reaching out to the Shopify Community here! Have you received any emails at all from our Shopify team regarding your Shopify Payments account? Or are there any messages/banners within your Shopify admin advising you to complete anything?

Nia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

5b5b18
Visitor
2 0 0

I did not get any email so could you send again

Nia
Shopify Staff
Shopify Staff
531 37 75

If you have not received an email yet, the next best steps from here is to contact our Shopify Support team who will be able to escalate this through to the Shopify Payments team. They will be able to resolve this and provide you with the next steps from there! 

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog