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IcaseHeaven
Visitor
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Hi, I recieved today my first real order but when I clicked on the order I got the following message: "Test order". "Your payment gateway was in test mode when this order was created" 

I have turned off the test mode now but nothing shows in my payment section

 

Do I still need to change anything? or payment will proceed when order will be dispatched

G.Mihai
Accepted Solution (1)

Dirk
Shopify Staff
2428 258 548

This is an accepted solution.

Hey, @IcaseHeaven 

 

It sounds like the user placed an order while your account was using the test mode in your payment gateway. This means it wasn't a real transaction. I would recommend getting in touch with the customer in order to encourage them to place a new order now that your store is off test mode.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Dirk
Shopify Staff
2428 258 548

This is an accepted solution.

Hey, @IcaseHeaven 

 

It sounds like the user placed an order while your account was using the test mode in your payment gateway. This means it wasn't a real transaction. I would recommend getting in touch with the customer in order to encourage them to place a new order now that your store is off test mode.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog