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IcaseHeaven · ‎08-14-2024

Hi, I recieved today my first real order but when I clicked on the order I got the following message: "Test order". "Your payment gateway was in test mode when this order was created"

I have turned off the test mode now but nothing shows in my payment section

Do I still need to change anything? or payment will proceed when order will be dispatched

G.Mihai

Dirk · ‎08-14-2024

Hey, @IcaseHeaven

It sounds like the user placed an order while your account was using the test mode in your payment gateway. This means it wasn't a real transaction. I would recommend getting in touch with the customer in order to encourage them to place a new order now that your store is off test mode.

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Dirk · ‎08-14-2024

Hey, @IcaseHeaven

It sounds like the user placed an order while your account was using the test mode in your payment gateway. This means it wasn't a real transaction. I would recommend getting in touch with the customer in order to encourage them to place a new order now that your store is off test mode.

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

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