Payments 4:57 ! Your Shop Pay Installments payouts are on hold Contact Shopify Support to learn

[ahmed05]

What is this problem does anyone know

Payments 4:57

 ! Your Shop Pay Installments payouts are on hold

 Contact Shopify Support to learn about next steps. Customers can still check out.

[Shay]

Hi @ahmed05 

It sounds like your store is having a standard review done on your Shop Pay merchant account. This is a normal process to ensure that your business is a good fit for Shop Pay Installments and that your business is in line with our terms of service. 

I would follow the prompt to reach out to our authenticated support channels for the next steps in this review process. To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options. 

[HIROYUKI1]

How long does the review takes?

One of my stores, i don't even use Shopify Shop Pay/Installments, yet i received notifications that the Payouts are on Hold.

Why did this happen?

I didn't even received any emails regarding that.

How long does it takes to lift the Hold?

[Shay]

Hi @HIROYUKI1 

If your business does not have Shopify Payments or Shop Pay in use on it then please reach out to our authenticated support channels for additional help with this. Without being able to review your account, I can't be sure of the cause for your review.