Payments Error on shopify payments approval please help me

[FahadIslam]

Hello I Need urgent help since i, ve been trying to contact shopify support but i didn,t get any answer they said i have to wait for the team but ive been waiting so the issue is i tried to get verified for shopify payments on my business details and im not a citizen of the us so i ticked the box im not a us citizen and confirmed but 1 day after i checked it  and it said update info so i check and it said ssn could not be verified so i checked the box of ssn again but the same issue and now its giving me an error for shopify saying to contact support since i have maximum number of attempts but thier system has issues and now for that i have to get this issue resolved by their team and

wait for 2-3 days i hope someone helps me 

[Greta · Accepted solution]

Hi, @FahadIslam!

Thanks for posting in the Shopify Community. Since your ticket was escalated, it is in the right hands and you'll need to wait for a response from our specialized support team. They will contact you through email with an update.

Please let me know if you have any other questions!

[sami5547]

Did you solve the issue ? I am having similar issues and wanted to know.

[Sophia]

Hi! If you have an existing support ticket that has been escalated to a specialized team, please wait for an update via email. We cannot provide account-specific support in this public space for sensitive issues like payouts or Shopify Payments settings, so going through the Help Center is the best process.