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Payments from inactive accounts

Boy0s
Visitor
1 0 0

I’ve not been able to chance my payment account cause my Shopify was closed. How do I fix tjis

Accepted Solution (1)

Summer
Shopify Staff
1279 316 217

This is an accepted solution.

Hey, @Boy0s! Welcome to Shopify Community!

 

I understand you have a concern about your bank account details. Since this involves sensitive information and account access, you'll need to create a support ticket for us to be able to help you with this issue. We’re not able to provide account-specific support via the Shopify Community at this time, so our support team will continue assisting you from here. Please visit https://shopify.link/o71x to create a support request.

 

Please note that when you visit the support page you will be prompted to select the topic of your concern. This is so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Summer
Shopify Staff
1279 316 217

This is an accepted solution.

Hey, @Boy0s! Welcome to Shopify Community!

 

I understand you have a concern about your bank account details. Since this involves sensitive information and account access, you'll need to create a support ticket for us to be able to help you with this issue. We’re not able to provide account-specific support via the Shopify Community at this time, so our support team will continue assisting you from here. Please visit https://shopify.link/o71x to create a support request.

 

Please note that when you visit the support page you will be prompted to select the topic of your concern. This is so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog