Why can't I connect my payment gateway to Shopify?

skyzoon
Visitor
2 0 0

My problem is that I contacted the electronic payment platform (Tap) and I took their approval and they gave me all the necessary information to connect the portal to the store, but I could not connect. I chose the payment gateway from the store settings, but to no avail. I cannot use it.

Replies 3 (3)

Rein
Shopify Staff (Retired)
324 33 48

Thanks for the breakdown here, @skyzoon. It sounds to me like you have added the payment gateway itself successfully but the setup of the account is not working is that right? If so, Tap themselves would be best equipped to help get you set up from here on out. 

Have you tried reaching out to their support lines? 

To learn more visit the Shopify Help Center or the Community Blog.

skyzoon
Visitor
2 0 0
##- Yes, I tried, but they told me that Shapovay's support could do
better. -##
Rein
Shopify Staff (Retired)
324 33 48

Did they mention any specifics as to what needed to be done at all? Do you know what steps need to be taken to fix this from our end? 

To learn more visit the Shopify Help Center or the Community Blog.