Payments

AsiaLove
Visitor
2 0 0

Help


I have recently just opened my store i was wondering why I was not getting orders until someone reached out to me to let me know there is a error message 

 

Then I tried to buy something myself and the same error message is coming up “ your payment details couldn’t be verified. Check your card details and try again.”

 

i have Shopify pay

 

can someone help

Replies 3 (3)

Summer
Shopify Staff
1279 316 217

Hey, @AsiaLove! Welcome to Shopify Community!

 

I understand you're experiencing an issue with processing payments. We'd love to investigate this and help you fix the issue as soon as possible!

 

We are unable to provide account-specific support on Shopify Community at this time, however, our support team will be happy to assist you. Please head over to our Help Center and speak with the AI assistant to create a support ticket. One of our support advisors will help you further then.

 

Let me know if you have trouble creating a support ticket and I'll help you out!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

AsiaLove
Visitor
2 0 0

Hello, where do I go to find the ticket I just see articles

Summer
Shopify Staff
1279 316 217

@AsiaLove When you get to the Help Center, you can chat with the AI assistant to create a support ticket and let it know you need to speak with a support advisor about your concern. It will then connect you with one of our support advisors. The AI assistant is found on the right-side of the page if you're on a desktop, as seen in this photo. If you're using your phone, you can find it at the bottom of the page.

 

Let me know if you still have trouble reaching our support team and I'll help you further!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog