Payoneer Checkout Account Setting Up Error

BIONXA
Visitor
1 0 0

Hello! I want to receive payment through Payoneer and all my Payoneer information are ready but I am getting the following error:

Finish setting up your Payoneer Checkout account
You cannot use this provider to accept payments because you haven't finished setting up your account with them.

I am trying like 2 weeks, i contact the support, i tried everything but the error remains. When i press on manage i log in in my account there but nothing happens (i already register for Payoneer Checkout like 2 weeks ago).

I need some help.

bionxa
Replies 15 (15)

Blair
Shopify Staff
1986 261 234

Hi @BIONXA,

 

Thank you for reaching out to the Community! I'd be happy to provide some guidance with this request, to ensure it gets resolved. 

 

As Payoneer Checkout is considered to be a third-party payment provider, the best thing you can do is to connect with them directly. This will allow the payment provider to take a closer look into your account set up and ensure it gets resolved as quickly as possible. 

 

To learn more about this, you can check out our Third-Party Payment Providers documentation as it touches on this further. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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Husseinchartoun
Tourist
4 0 3

Hi,

am having the exact same issue but i didnt realy get what do you mean , can you elaborate more ?

Blair
Shopify Staff
1986 261 234

Hi @Husseinchartoun,

 

Thanks for reaching out! I'd be happy to provide some clarification on this, to ensure it gets resolved.

 

To share some insight, third-party payment providers allow you to continue accepting credit cards online if Shopify Payments is unavailable to you.

 

As they are external providers, this means that your customers must complete their purchases on a checkout page that's hosted outside of your online store and therefore would not be supported by Shopify directly. To learn more about this, you can check out our Third-Party Payment Providers documentation as it touches on this further. 

 

The best thing you can do is connect with Payoneer directly, as they will be able to investigate this further. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Husseinchartoun
Tourist
4 0 3

The issue still persist, i dont knwo exactly what do you mean by connecting with them directly , so i go to setting then choose payment methode then i choose payoneer then i install it but it keeps giving me the same error “ your payoneer account is connected to shopify but you cant recieve any payment because you need to finish setting up your account with them click on manage to finish setting up and when i press on manage it just redirect me to payoneer page were i sign in then nothing happens still the same ,the although my payoneer account is fully set up

Blair
Shopify Staff
1986 261 234

Hi @Husseinchartoun,

 

Thank you for the prompt response! I'd be happy to provide some clarification on this. As Payoneer is considered to be a third-party payment provider, you will want to connect with their support team directly for any errors that you may be receiving. This will allow them to investigate further and ensure it gets resolved as quickly as possible.

 

To connect with Payoneer's support team, you can follow this link

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Avaniproducts
Visitor
2 0 1

I also get this error, still not fixed and cannot use any other to accept payments on my store due to my location..

Zohaibkhan1
Visitor
2 0 1

Hi I am also getting same error however i found this page it says you need to have at least 10,000 usd sale volume for payoneer checkout 

 

i think best option is to have US based bank Account by going in person and setup with stripe. 

SNJ3
Tourist
4 0 1

Hi BIONXA,

Hope this finds you well, I'm also running a dropshipping business, My suggestion might help you. 

Actually I'm currently going through with the same issue, I think what they mean is to Create a receiving account in payoneer by submitting some of the documents they need and you can easily provide them.

SNJ3_0-1705130671860.png

I'm currently getting this issue, But I tried to Create a receiving account in payoneer as we can't receive payments in pakistan so easily.

I hope it may help. Please Update me if it does.....(I have submitted my documents and waiting that's why suggested.)


Regards:
SNJ

cubbexshop
Visitor
1 0 0

Hello SNJ ,

hope this message finds you well,i am also from Pakistan and i also facing the same issue,did you find a Solution.

SNJ3
Tourist
4 0 1

Hi Cubbexshop,

I didn't find the solution but I started using manual Payment method on my store with my account details n all. 

 

Khurram381
Visitor
1 0 0

Dear SNJ3,

 

I know we can receive payments in our local bank accounts in Pakistan. but the problem comes in when you have to give a refund. how do you manage this 🙂

SNJ3
Tourist
4 0 1

To refund the payment, we can use the email customer provided and contact with them for bank details to refund the amount.

Rishijain07
Visitor
2 0 0

Same problem bro did u got resolved 

Zohaibkhan1
Visitor
2 0 1
No unable to integrate payoneer on shopify from Pakistan
Rishijain07
Visitor
2 0 0

Bai but I am from India can I