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Payout bank account - Change of details

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adamct
Tourist
3 0 1

Hello,

 

I need to change the bank details of my payout bank account, but I don't have my old account number and sort code. The old account was web based and has been deleted due to lack of use while I was building my Shopify store. I have no way of finding out the old details that are normally required to update the account number and sort.

 

Could a Shopify rep please assist? 

Replies 100 (100)
ShayeGina
New Member
2 0 0

Please email me as i am unable to locate the old account 

Ren
Shopify Staff
Shopify Staff
829 54 126

Hello @LaVerapwilson52

Thanks for reaching out for a hand. I have sent you a secure email with instructions on moving forward with your help request. Once I have been able to verify your ownership of the store I can continue to support you from there. 

Ren | Social Care @ Shopify 
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Ren
Shopify Staff
Shopify Staff
829 54 126

Hi @lbraun

Ren here from the Shopify support team, I'd love to help you out. Please check your email for a secure message from me asking for some additional details. Once the ownership of your store has been verified I can continue to support you in the bank account number changes via email. 

Ren | Social Care @ Shopify 
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Ren
Shopify Staff
Shopify Staff
829 54 126

Hello @Mjlopez

This is Ren from the Shopify support team, I will certainly do my best to help you out. At your convenience, please check for a secure email from me asking for some additional information. Once the ownership of your store has been verified I can continue to support you via email. 

Ren | Social Care @ Shopify 
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Ren
Shopify Staff
Shopify Staff
829 54 126

Hi @GemelliRogue

This is Ren from the Shopify support team, I am sorry to hear you're still waiting to hear back regarding this. I have gone ahead and sent you a secure email requesting some additional details. Once I have been able to verify the ownership of the account I can continue to assist you securely via email. 

Ren | Social Care @ Shopify 
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Ren
Shopify Staff
Shopify Staff
829 54 126

Hi @ShayeGina

Ren here from the Shopify support team, happy to help you out. Please check for a secure email requesting some additional details. Once your ownership of the account has been verified I can continue to securely support you via email with your bank account change request. 

Ren | Social Care @ Shopify 
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ShayeGina
New Member
2 0 0
Please fix my payout bank account
Ren
Shopify Staff
Shopify Staff
829 54 126

This is an accepted solution.

Hello! 

This is Ren from the Shopify Support team, thanks for reaching out. 

We'll need to access your account in order to resolve this issue.

While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

Ren | Social Care @ Shopify 
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Pam_
New Member
1 0 0

Hello!

We have the same problem as @adamct. I hope you can help us too @@ ren7.

Thanks in advance! 

PetersWorldMaps
New Member
1 0 0

I'm also having the same issue. I can't change the bank account info. It asks to verify the old account (now closed) and add the new account. The old account number has been entered accurately but it still won't accept the change. Please advise. Thanks, BAbramms

frnmy213
New Member
2 0 0

Hi Ren,

Im experiencing a similar situation with Cash / Sutton Bank not providing me any additional information after closing my account I’ve had with them for a while now. With the excuse “they don’t provide this information after account closure”. Not even a statement or a phone number to call. Ive emailed Shopify support but no help yet: can you please help as all my payments are now in limbo due to negligence of Sutton Bank

Jidite1992
New Member
1 0 1

Hi 

We have the same issue, please could you reset our bank account? we don't have anymore access to the bank account numbers.

 

Thank you very much for your help

frnmy213
New Member
2 0 0

I don’t know if their helping anyone in this forum anymore. I haven’t seen a response in some time. We need help fixing our payouts as our account information is unavailable for us to verify. Please help Shopify.

Svenkat
New Member
3 0 0

Hi @Ren,

 

I'm having a similar issue. I purchased an online business from someone, she left her bank account as the payout method but made me an admin of the store and removed herself. I don't have her bank acct information, and she is unlikely going to share that with me. Can you assist me with changing bank account information on my store account as well? 

 

Thank you,

 

Scott 

MartinaD
New Member
2 0 0

Hi @Ren 

 

Same thing I think I added the wrong account so now I cannot change it. can you please send me the email with the steps how to change the bank details. Thanks in Advance

Ren
Shopify Staff
Shopify Staff
829 54 126

 

Hi MartinaD, for this issue we'll need to access your account in order to assist you.

While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Ren | Social Care @ Shopify 
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SFD
New Member
1 0 0

I have the same problem as everyone else.I don’t have access to old account, didn’t use checks, don’t have my statements (they were all online with the bank), and have contacted bank but no one can help me any longer. Please help.

Ren
Shopify Staff
Shopify Staff
829 54 126

Hi @SFD

Sorry you've run into some trouble with this! We can certainly take a look into the account for you, though it would require getting in touch with one of our Support Advisors as we cannot provide account-specific support via the Shopify Community. A Support Advisor will be able to securely access your information and assist you further.

You can get in touch through live chat, email, or callback. Please visit
 https://bit.ly/3cJkx8V and log in to your account to create a support request. Fingers crossed for a fast resolution! 

Ren | Social Care @ Shopify 
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Bluemedia
New Member
1 0 0

Hello,

 

I need to change the bank details of my payout bank account, but I don't have my old account number and sort code. The old account was web based and has been deleted due to lack of use while I was building my Shopify store. I have no way of finding out the old details that are normally required to update the account number and sort.

I can find a solution based on the solutions you provided over here just send me an email please so I can solve this ASAP I need to do some payout 

Ren
Shopify Staff
Shopify Staff
829 54 126

Hi there, 

Some places to check for your old account number would be:

 

  • Look for a Void Cheque: A blank cheque issued from your bank which shows the banking details of the account in question
  • Access Online Banking: Check to see if you still have access to the bank account login. You could log in to online banking (if available) and should be able to locate the banking details there.
  • Contacting a bank representative: You could also contact your bank directly to request the old banking details.
  • Search for a paper statement from bank: See if you have an old paper statement in your files from your bank to find these details (if available)

If you're unable to retrieve these details, please get in touch through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request. 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog