payout - bank information

[chegarty]

Apparently I had a typo in the routing number and/or bank account number that I used to link my account for payouts... My first payout just failed to go through because of this mistake and when I go to chance my payout bank account information - it asks me for my OLD payout bank account information which I have absolutely no way of every finding since there was a typo. Can anyone help me?

[Elias]

Hey, @chegarty.

Elias here with Shopify Support. Thank you for reaching out!

I'd be happy to help you with updating the bank account information for Shopify Payments. Since the issue is caused by a typo, I'll need to have our Payments/Accounts team further assist you. To do that, I've sent an authentication to the registered email we have on file - Please check your inbox/spam folders and reply to it. Once I've authenticated the account, I can move forward with the next steps.

Thanks!

[RelleLee]

Hello,

I am having the same exact problem. I must've made a typo error on my bank account information and I tried updating it but I have no clue what error I might have made. Can someone please help me with this matter?

[Elias]

Hey, @RelleLee.

Thanks for joining the thread!

I'd be happy to assist you and send a request to our Payments team, that way they can help with correcting your bank account on file. To get this moving, I've sent an authentication email to your registered email. Please check your inbox/spam folders, review the next steps, and reply to it. Once I've authenticated your account, I'll be able to move forward with the next steps.

Thank you!

[MHBB1]

Hi! I have this same problem! How can i get your team to help me??

[Elias]

Hi, @MHBB1.

Thank you for joining the thread!

Were you also looking to change the bank information on your account?

If so, then this is something that our Support team can help you with. While I'm unable to help with creating a support request, as we've changed our authentication process - we aren't able to provide account-specific support via the Community Forums at the moment. However, our Support team would be happy to assist you with this through live chat, email, or callback. To create a support request, please visit the Shopify Help Center and log in to your account.

I hope this points you in the right direction to get help with changing your bank information. Keep me posted!

[MHBB1]

Hi! Thank you for your response! I can’t find any thing that lets me chat live or email or any type of communication other than a forum. I’m signed in under my store and everything. Please help!

[Elias]

Hi, @MHBB1.

Thank you for following up!

I can see how navigating the Shopify Help Center can be somewhat tricky, and I'd be happy to provide some steps to help you with that. After logging into your account, you'll be prompted to make a search on our Help Center. Simply complete a search and a button to get further support will appear beneath the relevant resources generated by the search results. Once you've clicked this button, you'll be able to access our available contact methods.

I hope this helps! If you run into any other roadblocks with contacting our Support team, don't hesitate to let me know!