Payout hold

[Danielfbp]

Contact Support for next steps on this standard review. This hold does not prevent your customers from checking out."

And support does not have a single idea of what to do know, they just ask me to wait for an email, is been already a week since the payment, I can't keep waiting for an email when I have material to cover, rent to pay and more stuff, just because support can't help

[Victor]

Hi @Danielfbp,

I understand your frustration with this situation but waiting for this review to complete is necessary at this point before any hold on your payouts is released. Have you received any messages from Shopify, either by email or in the admin, that detail the next steps for you to take? Have you been asked to provide any documentation?

[Danielfbp]

No, that's really the problem here, I didn't received any messages from Shopify, either by email or in the admin portal. and nether have been asked to provide any documentation. The hold was basically without telling why or what to do.

[Ollie]

Hey, @Danielfbp.

Thanks for the quick response. 

Would you happen to have a ticket number that you have been provided when you contacted our live support? When you speak with a Support Advisor you are automatically assigned a ticket number over email regarding the situation. We do not have internal access to store or account-specific information from the Community forums. However, we may be able to inform the corresponding team that is handling the situation that you are eager for a response.

Looking forward to your response. 

[Danielfbp]

Yes, 48994070 is ether that one or 49081680. I got those 2 talking to support

[Ollie]

Hey, @Danielfbp.

Thanks for providing that information. 

I can confirm with you that the ticket is with the correct team that will be reaching out to you regarding this situation. I have brought to their attention that you are eager for a response. With that being said, I do not have a specific time frame when you will receive a response. However, I encourage you to keep an eye on your inbox for a response from the team. 

Let me know what you think.