Payout Nightmare

[KrayzieBone420]

So I made my first sale June 1st… received payout on June 5th as scheduled. Next sale was June 5th with payout date set for June 10th. On June 10th I saw the balance move to the “this amount on today’s payout” tab. The next day I looked at it was moved from today payout back to balance. It is now June 18th and still have no answers or reasons why I have not received my payout. I’ve talked to 1-2 agents daily and got every answer from “ just hold tight. It’ll be there tonight.” To “ I’ve escalated this to the escalation team and they are investigating it thoroughly.” But still I don’t have any reason why or any expectation when I will receive my payout.  I’ve checked my email and help desk email or support messages and everything is verified and good to go. I have sales I want to use Shopify for but not if I have to wait 15+ days from time of purchase to when payout will be sent( if then). I like using Shopify but I am getting NO CONCLUSIVE ANSWERS. Please … anyone help. I’m trying to keep my business alive but Shopify doesn’t want to be my teammate. At least that’s what it seems.

[KieranR]

Agree that 15+ days is annoying, but not abnormal in the world of CC gateways. I think you just need to change your expectations.

If you are waiting to supply high-ticket items after money shows in your actual bank account, then consider different payment options like manual bank deposit or similar.

[KrayzieBone420]

Well nope they just ended up banning me for no reason. Except I was “high risk” shouldn’t that have been vetted before I had an initial payout? So there holding funds for 120 days.. looks like I gotta get a lawyer.

[KieranR]

Yeah that sucks. I've learned that certain product categories and business models are just not a good fit for Shopify because of risks like this.