Payout on hold and no option to upload any document

[AJhk-19]

it is have been 4 days since i applied for the shopify payments and uploaded my id card,i applied on friday and today is monday!when asked about the business proof(i did not have it with me scanned in my device),so i closed the tab and came the next day to upload the documents,but now it has no option to upload any documents and it only says my account is under review and my payouts are on hold,i still have not publish my store but this is a demotivating factor for me to continue work on my store!i have all documents ready and are authentic!

Eagerly waiting for your reply

[Olamzstudio]

Hello 👋 friend 

It's understandable that you're frustrated with the delay. Since you've already uploaded your ID card and are ready with the business proof, let's try to resolve this:

Reach out to Shopify support directly and provide your account details and the documents you're ready to upload.

 Clearly explain the issue you're facing and ask for assistance in uploading the remaining documents.

I will be happy to help you draft a message to Shopify support or provide guidance on how to proceed. Let's work together to get your Shopify Payments account activated and your payouts flowing!

[AJhk-19]

yes please

[Olamzstudio]

Should I provide it here for you or...

[AJhk-19]

yes please so it can benefit the community too!

[Olamzstudio]

Hello, Shopify Support,

I'm reaching out about my Shopify Payments account, which has been under review for 4 days. I initially uploaded my ID card, but when asked for business proof, I couldn't upload it immediately. Now, I'm ready with the documents, but the upload option is no longer available. Could you please assist me in uploading the remaining documents or provide an update on the status of my account?

Thanks for your help!

That's it, but about the tips on the guidance ,explain the situation and the issue you're facing.

 Include your account details and the documents you're ready to upload.

Express your eagerness to resolve the issue and start selling.

I can also help you navigate this process and ensure your Shopify Payments account is activated smoothly. With my expertise, I can get your store up and running in no time. Let's collaborate and make it happen! 💼💻

[AJhk-19]

thanks dude,right now i am in chat with a customer support,hopefully can resolve something and in case the chat does not work,where shall i send the email you wrote me?cuz there is no email for shopify so i should send this letter to them?

[AJhk-19]

i mean how?

[Olamzstudio]

With my name you are seeing email it,at g mail. com,will make you understand