Payout on hold for 2 months

[Firetoystore]

For the past two months, my payment has been on hold without any clear explanation. I've reached out to support numerous times, yet I've received no meaningful response or resolution. It's frustrating to feel ignored despite multiple attempts to contact them. All I'm asking for is clear communication and a timely solution to this ongoing issue.

[EleksMaker]

Hi Firetoystore,

I can completely relate to your situation. I’m currently in the same boat and feeling equally frustrated. It’s shocking to hear that you’ve been dealing with this for two months without any progress or clarification. My payment was only put on hold less than a week ago, but seeing your experience, I feel I need to prepare for the worst.

I really hope Shopify will step up and provide us with the clear communication and resolution we deserve.

Wishing you luck and hoping for a swift resolution for both of us.

[Firetoystore]

And I have family to feed i use all my money for the business and now i can't get my money

[EleksMaker]

Yes, for Shopify, it might just be a function and part of their routine operations, but for a seller, it’s about the livelihood of a family. We depend on these payments to sustain our business and provide for our loved ones.

I completely understand your frustration. It’s incredibly challenging when our hard-earned money is tied up, and there is no clear communication or resolution. We need Shopify to recognize the impact this has on us as individuals and step up to resolve these issues with urgency.

Wishing you strength and hoping we both receive the support we need soon.