Payout on hold for a month!!

[bonavita]

My payout from shopify has been on hold for a month now. I have contacted support numerous times and have been told that my case has been escalated a handful of times as well. The credit risk team keeps asking me for the same information and when I do provide it they can't seem to find it. It is so frustrating, I can no longer pay my staff due to the payout being on hold.

[cloudnewenergy]

Me too, my store has been under review for a month now, my Shopify payment gateway is under review, and when I reply to the email credit.risk@shopify.com the same Address not found!

What kind of company has such an inefficient and uncaring team, no way to contact support, no way to complain!