Payout suck on pending for nearly a month

ceool
Tourist
26 0 3

So my payout has been stuck on pending for so long it’s ridiculous! How do I fix this?? I did a test order and I thought it would fix itself but I can’t take any orders if my payouts don’t go through!! And I’ve set my payouts to be sent out daily?! Someone tell me how to fix this. 

CEOOL
Replies 3 (3)

Mac
Shopify Staff
1654 167 262

Hi, @ceool!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you are experiencing issues with one of your payouts. There can be several factors causing this problem. If you are using Shopify Payments, you can gather more information by checking the status of your payout. To do this, go to "Settings" > "Payments" in your Shopify admin, and then click on the "View payouts" button.

 

If you still have further questions, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you can ask the Virtual Shopify Assistant to contact support. From there, it'll guide you with your next steps on how to connect with a team member. 

 

Let me know how that goes!

Mac | Social Care @ Shopify 
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ceool
Tourist
26 0 3

It says it’s on pending ? And it’s been like that for ages and it doesn’t say anything else

CEOOL
Mac
Shopify Staff
1654 167 262

Hi again, @ceool!

Thanks for following up.

 

It's also possible that a transaction (not payout) can also carry a “Pending” payout status, which means that a payout for that/those specific transaction(s) hasn't yet been created for whatever reason. You can review the status of the transaction by heading over to the Order section and viewing the order timeline.

 

If you are still having issues, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you can ask the Virtual Shopify Assistant to contact support. From there, it'll guide you with your next steps on how to connect with a team member. 

 

Talk soon!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog