Payout Trouble

New Member
4 0 1


 Has anyone else had problems like this? The support team literally just not responding back, its been nearly 2 weeks and they said they escelated my ticket there is no way its taking them 2 weeks to assist me with my store. I gave incorrect banking details and I am unable to update them to give the right details because I dont know what I entered the first time. I reached out to support and "Mary" escelated my ticket nearly 2 weeks ago. If anyone knows if there is any way to fix this myself without support assistance would be wonderful. Also I havent been able to send out products to over 50+ people due to a lack of funds because the team wont get back to me. I need this fixed as soon as possible.

Reply 1 (1)
Shopify Staff
Shopify Staff
1500 167 250

Hi, @vynlcreationsp2.


Thanks for reaching out about this. I definitely hear your concerns, it sounds like you've had a frustrating experience surrounding this situation so I can understand your perspective here.


We don't provide account-specific support via the Community Forums at this time, so we aren't able to access your support ticket from our end. If your ticket has been escalated to one of our specialist teams, you can rest assured that your ticket is being handled by the most appropriate team that'll continue assisting you in resolving this matter.


It's also possible that the particular team handling your case is experiencing a larger amount of requests than usual, which has resulted in an extended wait time for our merchants. I know it can be frustrating to wait, but rest assured that you will receive a response as soon as our team has reviewed your request.


Thanks for your continued patience, we truly appreciate it.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog