Payout

[Therapeuticbath]

Hi all, when setting up my Shopify account I added the correct bank information and no longer using that bank account any more i recently reached out to the same bank and received a statement with the correct account and routing message and . I am now receiving and error

To change your bank account, make the following changes:

Old account must match the information we have on file. contact Support  if you need further help.

I need to update my bank account asap please thankd

[oscprofessional]

@Therapeuticbath ,

https://help.shopify.com/en/manual/your-account/manage-billing/billing-information

Can you share your screenshot? Is it coming on the admin panel? Check your billing history through the settings of your shopify account. 

Or contact the shopify support team they will guide you with the best solution.

Shopify Admin panel gives the update of all the payments and bank account updates. Go through it and change the bank details. Let me share the screenshot of what is appearing.

[Therapeuticbath]

Here is the information on the correct account number that you guys aren’t
accepting

[oscprofessional]

@Therapeuticbath 

Can you share the screenshot?

[Therapeuticbath]

Absolutely I replied to you to your email

[Therapeuticbath]

Hello I replied

[Don]

Hi there @Therapeuticbath!

Thanks for reaching out here in the Shopify Community to share your query.

I can see that you're already getting some input from fellow Community member @oscprofessional , that's great to see!

In cases like this where you wish to update the bank account being used for payouts, it would be necessary to input the existing account info for security reasons.

There are a few steps we would usually recommend trying to locate these first in this instance to retrieve the correct info:

• A Void Cheque: a blank cheque from your bank contains the routing and account numbers.
• Online Banking: account details may typically be viewed online.
• Direct Deposit form or Bank statement: forms are usually available for download.
• Contact Bank: call/chat with the bank to clarify current or old account details.

You mentioned you have already been in touch with your bank who confirmed the info in question here, so if you're confident this is the correct info, I would take care when entering this.

When verifying the previous account details, formatting must also match the initial entry, including any spaces and dashes used.

Should you have the correct info in the correct format and are still not able to proceed, you can reach out for account support via our Help Centre here where we can work with our escalated teams to help you securely update this info.

[Therapeuticbath]

Hello done I have not received any help yet and I have provided the correct information and can I email you the screenshot of the bank information my bank provided me?

[Don]

Hi again, @Therapeuticbath!

If you have been able to confirm this info with your bank and are entering it correctly to no avail, your next step would be to reach out via our Help Centre here (you can choose to get support via email there if you'd prefer) as advised so we can take a closer look at this with you.

I would advise against sharing info like that here publicly, though you may be asked for more information which you can provide securely via the Help Centre.

I look forward to getting this resolved for you!