Payout

[JarnoBroekkamp]

Hello,

I have fulfilled and delivered two orders and the customers paid by Klarna. With the track and trace codes i can see that the orders are also delivered, but on the "next payout" it still stays at 0,00. How can i recieve the payout. Also i checked the "manage" section and payments are automatically captured after checkout, anyone has some idea how long it takes for me to recieve the pay

[Mac · Accepted solution]

Hi, @JarnoBroekkamp!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

It seems that you are using the Klarna payment gateway through Shopify Payments. To provide some context, when a customer places an order and chooses the Klarna payment option, the funds should be included in your next Shopify Payments payout. To check the status of the payment, you can go to the timeline of the order. Do you see any indication that the payment was successfully captured? If it was, have you made any refunds or taken any actions that could potentially reduce your payout?

We’d also be happy to continue assisting you through the available contact methods in our Help Center.  If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. Once you get in touch with support, we will be able to take a closer look at your payout.

Please review these details and let me know if you have any further questions or concerns.