Payouts are marked as pending for 2months

rsnullptr
Visitor
3 0 0

Hey Guys,

First of all thank you for you time reading this. 
I have an online store and our payouts currently are marked as pending,  since the week one.

Can someone help us out? 

We are using shopify payments and stripe transaction on the details on the payments descriptions seems to be ok. 
The payouts are marked as daily withdrawn and the bank account is configured.

thanks

Replies 4 (4)

Dirk
Shopify Staff
2167 243 491

Hey, @rsnullptr 

 

Just to confirm here, the payouts have never hit your bank account and the payouts have been stuck pending?

Did you happen to receive any communications via email or any banners on your Shopify admin regarding payout holds or anything of that nature?

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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rsnullptr
Visitor
3 0 0

Hi Dirk,

No they never hit the bank. And no, that I am aware of we didn't received any email.
Can you help us?


Thanks

rsnullptr
Visitor
3 0 0

@Dirk Any clue or contact that I can call to sort out this? 

Dirk
Shopify Staff
2167 243 491

Gotcha! That does sound strange. It looks like we'll need to access your account in order to resolve this issue.

While we're not able to provide account-specific support via Community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog