Payouts are stuck on pending

[LHC]

Hi , I have multiple orders from weeks ago and  I use a third party payment provider and that also is used for payouts. How can i fix this to receive payouts? it has said it’s pending the whole time and i use a different provider and it says its all setup and good so why is this happening?

Thanks

[SealSubs-Roan]

Hi @LHC !

You might want to check your notification tab to see if there are any information needed to be submitted to Shopify and also, make sure that your two-step authentication is turned on. You will be able to check this by going to your >account name >manage account >security >two-step authentication. If no notifications from Shopify and two-step authentication is turned on, it will be best to reach out to Shopify support team so, they can further investigate your account and guide you thoroughly.