Payouts are stuck on pending

LHC
Visitor
1 0 0

Hi , I have multiple orders from weeks ago and  I use a third party payment provider and that also is used for payouts. How can i fix this to receive payouts? it has said it’s pending the whole time and i use a different provider and it says its all setup and good so why is this happening?

Thanks

Reply 1 (1)

SealSubs-Roan
Explorer
335 18 24

Hi @LHC !

 

You might want to check your notification tab to see if there are any information needed to be submitted to Shopify and also, make sure that your two-step authentication is turned on. You will be able to check this by going to your >account name >manage account >security >two-step authentication. If no notifications from Shopify and two-step authentication is turned on, it will be best to reach out to Shopify support team so, they can further investigate your account and guide you thoroughly.

SealSubsRoan_0-1716566054581.png

 

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.