Solved

payouts from Shopify Payments are on hold while we review your account

SMARTBREEDER
Visitor
2 0 1

Anyone else having issues with Pay-outs on hold?

 

Last pay-out received 16th June 2023 then noticed on Monday 19th that it stated my Shopify Payments are on hold.

 

I reached out to support as per what it says to do but no one can give me an answer as to why it is on hold and even better no email from anyone about it so can get it resolved. It is now 27th June 2023 - 9 DAYS no action taken from anyone. All i get is a scripted response every time from Support Agent. 'Rest assured the team will be in contact shortly' etc etc 

 

No one to speak to on the phone to try and get this resolved faster also!! 

 

 
Accepted Solution (1)

Imogen
Shopify Staff
1799 205 325

This is an accepted solution.

Hello there, @SMARTBREEDER. Thank you for taking the time to reach out to the Shopify Community with your Payout Hold situation.

 

To set some expectations, we're unable to authenticate folks here in the Shopify Community, so we can't access any accounts, account details, nor action and events in relation to specific accounts.

 

In situations such as these where your payouts are on hold, you will have to reach out to our Live Support Team so they can escalate a request to our Internal Team for support. The folks from our escalated teams deal with these specific cases, and are best equipped to help resolve them for you quickly.

 

If you've already reached out to our Live Team to request support, you will need to wait for our Internal Team to follow up with you via email so they can discuss any next steps related to your hold. Please keep an eye on your email inbox, as well as your junk mail inbox, for any correspondence from our teams. 

Imogen | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 4 (4)

Imogen
Shopify Staff
1799 205 325

This is an accepted solution.

Hello there, @SMARTBREEDER. Thank you for taking the time to reach out to the Shopify Community with your Payout Hold situation.

 

To set some expectations, we're unable to authenticate folks here in the Shopify Community, so we can't access any accounts, account details, nor action and events in relation to specific accounts.

 

In situations such as these where your payouts are on hold, you will have to reach out to our Live Support Team so they can escalate a request to our Internal Team for support. The folks from our escalated teams deal with these specific cases, and are best equipped to help resolve them for you quickly.

 

If you've already reached out to our Live Team to request support, you will need to wait for our Internal Team to follow up with you via email so they can discuss any next steps related to your hold. Please keep an eye on your email inbox, as well as your junk mail inbox, for any correspondence from our teams. 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

SMARTBREEDER
Visitor
2 0 1

Funny how i write this and today i try to log in and you have now completely locked my domain. 

 

 

Imogen
Shopify Staff
1799 205 325

Can you tell me a bit more about what you mean when you say 'locked my domain'? Are you getting an error message, or something similar to that, when trying to login to your store?

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Nuggetstacker
Tourist
9 0 2

Wow they are doing the same thing to me right now. I have never had a customer complaint or charge back in the 2 years my store has been using this service. They cut me off and are holding $7000 of my money and no one cares! Sounds like the banking partners are actually running the show....shame