payouts from Shopify Payments are on hold while we review your account This is a standard review

payouts from Shopify Payments are on hold while we review your account This is a standard review

primelightsz
Visitor
1 0 0

My payout is on hold from last 10 days. i havent received any email from shopify payments merchant team. I have contacted support more than 6 times for this issue. They say the matter is escalated and the merchant team will mail you. But nothing has happened yet. The maximum wait time was 48 hours and i have been waiting for 10 days. My money is stuck and i have to stop every operation of my business.

 

escalated on ticket 46234644 on March 13th.

 

Please help me

Replies 15 (15)

Malte11
Visitor
3 0 0

I have not got my payout for 3 days, anyone knows why? 

uiooo
Shopify Partner
131 12 16

Encountered the same problem, have your problems been solved now? I have been waiting for 5 days and no email.

ZunDuJiaDu
Malte11
Visitor
3 0 0
No not fixed yet, cant get any help with it aswell, crazy
FRANKSBURGERS
Visitor
1 0 0

was the issue being resolve for you. I'm still trying to figure it and any help would be much appreciated it.

uiooo
Shopify Partner
131 12 16

After the issue was resolved, there was little feedback from the community. After about 10 days on my account, the issue was resolved. I hope my feedback provides you with some useful information. My account was triggered for review because they deemed my account to have too many high and medium risk orders that were not processed in a timely manner. Now I will cancel all high risk orders within 3 days if the customer doesn't respond, I guess this keeps the account healthy.

ZunDuJiaDu
joaofelipe25
New Member
22 0 0

Did you need to contact support or something? The same thing happened here, I'm desperate!

uiooo
Shopify Partner
131 12 16

You cannot proactively contact specialized customer service, and general customer service cannot solve this problem.
This is where the contradiction lies. Maybe this is why shopify wants you to reflect on yourself where the problem lies.

ZunDuJiaDu
unllo
Visitor
2 0 0

Hello, it is now April 27th. Has your problem been solved? Has it been approved? Because I encountered the same problem. It has been 3 days now and there is still no update.

Malte11
Visitor
3 0 0
Hi! Yes the problem got solved by it self like one week after so just be
patient
joaofelipe25
New Member
22 0 0

Did you need to contact support or something? The same thing happened here, I'm desperate

joaofelipe25
New Member
22 0 0

did you solve it?

uiooo
Shopify Partner
131 12 16

Mine was resolved in about 10 days. If you have disputes or high-risk orders, I suggest you deal with them first.

ZunDuJiaDu
joaofelipe25
New Member
22 0 0

and how did you solve it? I have no disputes or high-risk orders. What exactly did you do to resolve it?

uiooo
Shopify Partner
131 12 16

My account triggered an internal review, which will take time. I didn't do anything else. Please keep an eye on your email, they may ask you to submit new information. The only thing left is to be patient and wait. You can also switch to other payment methods such as Paypal first.

ZunDuJiaDu

joaofelipe25
New Member
22 0 0

did you solve it?