Payouts

[ullizascosmetic]

Hey there! 

I just recently made my shopify store and was suppose to have my first pay out today. I have 2 coming in and for the one pay out that was suppose to go in my bank today said it failed so i had changed my account number so it will go thru. I know it will take a while but my other pay  one said that it was paid and i’m not seeing it deposited. I was wondering if you can help me out. 

thank you!

[Elle]

Hi, @ullizascosmetic 

Our 24/7 support can certainly assist you with any questions you have in regards to your payouts. 

In order to look into your account to clarify your payout situation, we will need to verify your account first. 

Please reach out to our support directly (via Twitter, live chat, or by email) by heading to this link here. From there, log into your store, enter your question in the search bar then select 'continue' under 'Get support' to select your preferred method of contact. 

Hope this helps! 

[heylilangel]

I recently made my shopify store as well. My first payout is tomorrow but I just recently changed my bank account information because I found out you all dont accept Chime cards as payouts. So ive added a new bank account that you all will accept. Will the rest of my payouts go to my new bank? Will the payout tomorrow go to my new bank or will it say failed? PLEASE HELP!!!!

[Elle]

Hi, @heylilangel 

The payout may fail initially; however, if it does then the system will try again in a day or so and will be sent to your updated bank account. 

If you would like me to look into your account for you please let me know!